Refund policy

Return & Refund Policy

ALL SALES ARE FINAL

Due to the made-to-order nature of our products, all sales are final. We do not accept returns, exchanges, cancellations, or provide refunds for reasons including, but not limited to, buyer's remorse, incorrect size selection, color preference, or change of mind.

Please carefully review product descriptions, sizing information, and order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or materially different from the item ordered, please contact us within 7 days of delivery at shayna@shayna-inc.com.

To process a claim, you may be required to provide:

• Your order number

• Photographs of the item

• Photographs of the packaging, if applicable

Upon verification of the issue, we may, at our sole discretion, provide a replacement item or other appropriate remedy.

Lost Packages

Once an order has been transferred to the shipping carrier, we are not responsible for delays, theft, loss, or damage occurring during transit. Customers should contact the shipping carrier directly regarding delivery issues.

Chargebacks

Customers agree to contact us first regarding any concerns with an order before initiating a chargeback or payment dispute. Fraudulent chargebacks may be contested with supporting documentation, including order records, tracking information, and delivery confirmation.

By placing an order through this website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Last Updated: June 2026